Privacy Policy

1. Who We Are

Velour Aesthetics Limited ("Velour Aesthetics", "we", "us", "our") operates the website velour-aesthetics.co.uk. We are committed to protecting your personal information and your right to privacy.

For any privacy-related queries, please contact us at: [email protected]

2. What Information We Collect

We may collect the following personal information when you use our website or contact us:

• Name and contact details (email address)
• Treatment preferences and enquiry information
• Website usage data via cookies (where consent is given)
• Any information you voluntarily provide via our contact form

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and consultation requests
• Manage your appointment and treatment planning
• Communicate with you about your treatment or aftercare
• Improve and maintain our website
• Comply with our legal obligations

We will never sell your personal data to third parties, and we do not use your information for unsolicited marketing without your explicit consent.

4. Legal Basis for Processing

We process your personal data on the following lawful bases under UK GDPR:

• Consent — where you have given us clear consent to process your data for a specific purpose
• Contract — where processing is necessary to carry out a contract with you (e.g. providing a treatment)
• Legitimate interests — where we have a legitimate business interest that does not override your rights
• Legal obligation — where we are required to process your data to comply with UK law

5. Cookies

Our website uses cookies to improve your browsing experience. When you visit our site, you will be asked to accept or decline cookies. You can change your preferences at any time by clearing your browser's stored data.

We use cookies for:

• Essential website functionality
• Remembering your cookie consent preferences
• Optional analytics (only with your consent)

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 24 months unless you have an active client relationship with us.

7. Your Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data
• The right to rectification of inaccurate data
• The right to erasure ("right to be forgotten")
• The right to restrict processing
• The right to data portability
• The right to object to processing

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data transmitted via our website uses HTTPS encryption.

9. Third Parties

We do not share your personal data with third parties except where required by law, or where necessary to provide our services (such as email hosting). Any third parties we work with are required to handle your data in accordance with UK GDPR.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact & Complaints

If you have any concerns about how we handle your personal data, please contact us at [email protected].

You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.